{"id":3044,"date":"2021-11-05T09:00:06","date_gmt":"2021-11-05T13:00:06","guid":{"rendered":"https:\/\/2bgreener.com\/?p=3044"},"modified":"2021-11-04T22:41:32","modified_gmt":"2021-11-05T02:41:32","slug":"the-customer-experience-ai-and-performance-s2c-e38","status":"publish","type":"post","link":"https:\/\/2bgreener.com\/?p=3044","title":{"rendered":"The Customer Experience, AI, and Performance (S2C E38)"},"content":{"rendered":"<p class=\"p2\">Who is a customer? What does data have to do with the experience, and how can AI help us improve it? What about reading the crowd, services for small businesses, and the unsung heroes we can learn from?<\/p>\n<p class=\"p2\">Our conversation with Roy Atkinson was so fascinating that we ended up with three (yes, 3) long video cuts, along with a 2min2change cut. Check them all out on our <a href=\"http:\/https:\/\/www.youtube.com\/channel\/UCoLrmdksGl9RTvAyYs6hqjQ\/videos\">our YouTube channel<\/a> (and don\u2019t forget to share your comments with us, and to subscribe)!<\/p>\n<p class=\"p2\">Join us as we explore service as the continual thread through all of Roy&#8217;s endeavors to-date, from being a professional musician and reading a crowd, to providing IT service, to consulting on IT and resources, to writing and speaking and advising on the customer experience.<\/p>\n<p>Check out this song, BTW &#8211;<\/p>\n<p><span class=\"embed-youtube\" style=\"text-align:center; display: block;\"><iframe loading=\"lazy\" class=\"youtube-player\" width=\"860\" height=\"484\" src=\"https:\/\/www.youtube.com\/embed\/t_AzU_k9ysI?version=3&#038;rel=1&#038;showsearch=0&#038;showinfo=1&#038;iv_load_policy=1&#038;fs=1&#038;hl=en&#038;autohide=2&#038;wmode=transparent\" allowfullscreen=\"true\" style=\"border:0;\" sandbox=\"allow-scripts allow-same-origin allow-popups allow-presentation allow-popups-to-escape-sandbox\"><\/iframe><\/span><\/p>\n<p class=\"p2\">With humor, insight, and humility, Roy helps Lauren and I to understand dark data (cue eerie music) and the great potential in mining it. He advises us on automation for any size company, and reminds us that some organizations get it\u2026and some really don\u2019t.<\/p>\n<p>What does this have to do with sustainability? It&#8217;s about iterative process, respecting the humans that are central to any interaction, and using data instead of letting it collect dust.<\/p>\n<p>Thanks for playing!<\/p>\n<p>Lauren and Jodi<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Who is a customer? What does data have to do with the experience, and how can AI help us improve it? What about reading the [&#8230;]<\/p>\n","protected":false},"author":1,"featured_media":2752,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"categories":[10,320,15,278,18,229,149,156,225,318],"tags":[374,373,372,371,375,377,376],"class_list":["post-3044","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-critical-commentary","category-data","category-green-business","category-how-did-we-get-here","category-inspiration","category-interview","category-language","category-process","category-resources","category-subject2change","tag-ai","tag-covid","tag-customer-experience","tag-data","tag-machine-learning","tag-speaking","tag-writing"],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"https:\/\/2bgreener.com\/wp-content\/uploads\/2021\/01\/logo.jpg","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p40KlT-N6","jetpack_likes_enabled":true,"jetpack-related-posts":[{"id":1385,"url":"https:\/\/2bgreener.com\/?p=1385","url_meta":{"origin":3044,"position":0},"title":"It\u2019s Just Data, Dead Data","author":"greenerjsa","date":"January 19, 2019","format":false,"excerpt":"Most importantly, we must recognize that the reason for data collection is not data collection. Lately we have been taking about metrics and data, including GHG emissions tracking, to move sustainability forward at the state level. If we can understand the current performance of our buildings regarding energy, for example,\u2026","rel":"","context":"In &quot;Advocacy&quot;","block_context":{"text":"Advocacy","link":"https:\/\/2bgreener.com\/?cat=128"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/2bgreener.com\/wp-content\/uploads\/2019\/01\/charrette-300x106.jpg?resize=350%2C200&ssl=1","width":350,"height":200},"classes":[]},{"id":65,"url":"https:\/\/2bgreener.com\/?p=65","url_meta":{"origin":3044,"position":1},"title":"Copenhagen Wheel &#8211; smarter biking","author":"greenerjsa","date":"November 14, 2013","format":false,"excerpt":"Okay, I seriously want one of these. Copenhagen has always been in the front of the pack regarding urban bicycling. They were one of the first cities to create bike share programs with their distinctive yellow bikes zipping around the city, and they have often been used as a springboard\u2026","rel":"","context":"In &quot;Energy&quot;","block_context":{"text":"Energy","link":"https:\/\/2bgreener.com\/?cat=2"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":862,"url":"https:\/\/2bgreener.com\/?p=862","url_meta":{"origin":3044,"position":2},"title":"#becausescience","author":"greenerjsa","date":"April 23, 2017","format":false,"excerpt":"I took an on-line biomimicry course over the last few weeks via www.canvas.net (take a look and see what\u2019s there for you). It was very interesting, a good refresher for me, got me outside in our strange-weather spring, and it forced me to re-engage in some critical study habits. I\u2026","rel":"","context":"In &quot;Advocacy&quot;","block_context":{"text":"Advocacy","link":"https:\/\/2bgreener.com\/?cat=128"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/2bgreener.com\/wp-content\/uploads\/2017\/04\/IMG_4186.jpg?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/2bgreener.com\/wp-content\/uploads\/2017\/04\/IMG_4186.jpg?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/2bgreener.com\/wp-content\/uploads\/2017\/04\/IMG_4186.jpg?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/2bgreener.com\/wp-content\/uploads\/2017\/04\/IMG_4186.jpg?resize=700%2C400&ssl=1 2x, https:\/\/i0.wp.com\/2bgreener.com\/wp-content\/uploads\/2017\/04\/IMG_4186.jpg?resize=1050%2C600&ssl=1 3x, https:\/\/i0.wp.com\/2bgreener.com\/wp-content\/uploads\/2017\/04\/IMG_4186.jpg?resize=1400%2C800&ssl=1 4x"},"classes":[]},{"id":212,"url":"https:\/\/2bgreener.com\/?p=212","url_meta":{"origin":3044,"position":3},"title":"Thoughts on Building Energy 15 in Boston","author":"greenerjsa","date":"March 7, 2015","format":false,"excerpt":"Wednesday, March 4th: I'm speaking today, and I chose to not wear the suit I brought. Not a big deal, but that decision encapsulates my impression of Building Energy 2015. This is a conference full of serious people, and seriously fun, engaging, interesting people, most of whom are directly designing,\u2026","rel":"","context":"In &quot;community&quot;","block_context":{"text":"community","link":"https:\/\/2bgreener.com\/?cat=12"},"img":{"alt_text":"IMG_5518","src":"https:\/\/i0.wp.com\/2bgreener.com\/wp-content\/uploads\/2015\/03\/IMG_5518-225x300.jpg?resize=350%2C200&ssl=1","width":350,"height":200},"classes":[]},{"id":523,"url":"https:\/\/2bgreener.com\/?p=523","url_meta":{"origin":3044,"position":4},"title":"My BE16 Take-aways.","author":"greenerjsa","date":"March 13, 2016","format":false,"excerpt":"BE 16 was wonderful. The people, the ideas, the experiences, the thrill of speaking to a small but full room of engaged people, with a smart and giving co-speaker (thanks, Jim). All good. This year I did not spend a whole lot of time on the vendor floor, and perhaps\u2026","rel":"","context":"In &quot;community&quot;","block_context":{"text":"community","link":"https:\/\/2bgreener.com\/?cat=12"},"img":{"alt_text":"be16 prezi","src":"https:\/\/i0.wp.com\/2bgreener.com\/wp-content\/uploads\/2016\/03\/be16-prezi-e1457892848179-225x300.jpg?resize=350%2C200&ssl=1","width":350,"height":200},"classes":[]},{"id":1145,"url":"https:\/\/2bgreener.com\/?p=1145","url_meta":{"origin":3044,"position":5},"title":"The Complexity of Carbon","author":"greenerjsa","date":"March 3, 2018","format":false,"excerpt":"Zero Net Energy (ZNE) and Zero Net Carbon (ZNC) are in the news and in our current planning and policy discussion. This makes for an exciting present and near-future for anyone passionate about greener buildings and long-term resiliency while divesting from fossil fuel use. But what do they mean? You'd\u2026","rel":"","context":"In &quot;Critical commentary&quot;","block_context":{"text":"Critical commentary","link":"https:\/\/2bgreener.com\/?cat=10"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/2bgreener.com\/wp-content\/uploads\/2018\/03\/bullitt.jpg?resize=350%2C200&ssl=1","width":350,"height":200},"classes":[]}],"_links":{"self":[{"href":"https:\/\/2bgreener.com\/index.php?rest_route=\/wp\/v2\/posts\/3044","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/2bgreener.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/2bgreener.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/2bgreener.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/2bgreener.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=3044"}],"version-history":[{"count":1,"href":"https:\/\/2bgreener.com\/index.php?rest_route=\/wp\/v2\/posts\/3044\/revisions"}],"predecessor-version":[{"id":3045,"href":"https:\/\/2bgreener.com\/index.php?rest_route=\/wp\/v2\/posts\/3044\/revisions\/3045"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/2bgreener.com\/index.php?rest_route=\/wp\/v2\/media\/2752"}],"wp:attachment":[{"href":"https:\/\/2bgreener.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=3044"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/2bgreener.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=3044"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/2bgreener.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=3044"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}