The Customer Experience, AI, and Performance (S2C E38)
Who is a customer? What does data have to do with the experience, and how can AI help us improve it? What about reading the […]
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World Building and Climate (S2C E37)
Why are we fascinated with apocalyptic scenarios and dystopian futures? What is our fascination with explosions and the collapse of all we know? And what […]
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Service and Transitions (S2C E35)
We are so very lucky this week to spend some time with Sandy Daigler, who has been in NY state service for most of her […]
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Energized Calm – Yasuragi Spa and Jimmy (S2C E31)
Lauren and I had a wonderful, fun, happy, and energizing chat with Jimmy Myhrinder. He is an award winning spa manager, running the Japanese Yasuragi […]
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Isn’t it Puzzling? (S2C E30)
Alie Adelman is a self proclaimed puzzler. She sees connection where others don’t, even if one piece is in the upper right and the other […]
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Materials Matter (S2C E29)
I read an incredible book about 16 years ago (or so) titled “Homes that Heal; and Those that Don’t” by Athena Thompson. Lisa did not […]
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Anything is Possible (S2C E28)
Do you believe the message in the title? It is a reference to the time of transition, and the example our guest, Brent, described to […]
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Our Best Selves (S2C E27)
When we interview, we nearly always ask two questions. First, who is your hero; and second, what is the thing, be it a movement, an […]
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Humility and Humor (S2C E26)
Both Lauren Staniec and I are professionals in the design and construction industry, working to make connections, change design processes, and build in a way […]
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Wine, Women, and Climate (S2C E25)
There are times I get caught up in my own certainly of my abilities. Luckily, these times are not common, but now and again, it […]
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